SHIPPING AND RETURNS
Shipping cost :for orders less than 30 euros will be 4.9euros. If the order is more than 30 euros, shipping will be free.
Destinations: Peninsula and Balearic Islands. At the moment, no shipment is made to the Canary Islands, Ceuta and Melilla.
Delivery: working days, Monday to Friday (not public holidays). Because we know that when you buy something, you want to receive it fast:
- If you place your order before 14.00hs.,you will receive it the next day.
- If you order after 14.00 hs.( or on weekends or holidays) we will not prepare your order until the next business day.
Order delivery times range from 24 to 48 hours. We try to ensure that transport companies meet the estimated delivery time, although we cannot guarantee compliance.
In rural towns far from urban centres it is not possible to guarantee delivery in 24 hours.
An order will be considered delivered when the delivery receipt has been signed by the customer. The customer must verify the products at the time of receipt of the products and expose within 24 hours all objections that may exist.
In case of checking that the product has suffered any damage during transport it is advisable that you contact us within the first 24 hours to be able to claim the incident from the transport company. Also, it is advisable to record the same thing to the transport company.
You can proceed to the return ofproducts, for whatever reason, within 14 calendar days from the receipt of the goods by the customer. To do this, the following conditions must be met:
Return conditions for private customers
Returns of the following products will not be accepted, as established by Royal Legislative Decree 1/2007, of November 16,which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws:
- The provision of services, once the service has been fully executed, when the execution has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by the employer, he will have lost his right of withdrawal.
- The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and which may occur during the withdrawal period.
- The supply of goods made according to consumer and user specifications or clearly customized, such as computers configured on demand.
- The supply of goods that may deteriorate or expire rapidly.
- The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
- The supply of goods that after their delivery and taking into account their nature have been indissociably mixed with other goods.
- The provision of sealed sound or video recordings or sealed software that has been unsealed by the consumer and user after delivery.
- The provision of digital content that is not provided on a material media when the execution has begun with the prior express consent of the consumer and user with the knowledge on his part that he consequently loses his right of withdrawal.
All goods must be returned in their original packaging with all the accessories it contains, and n perfect condition andprotected,avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Otherwise, SUPERSKUNK reserves the right to refuse the return.
To return an item, you must make the return request to the following email:
Once you have submitted the request, you will receive instructions to send it to our facilities in your email. You must send the goods without any delay, within a maximum period of 14 days from the time you inform us of your desire to exercise the right.
The transport costs caused by the return will be borne by you. You are free to choose and find the agency that best suits your needs or offers you the most competitive rates.
Once the goods have been received and proven to be in perfect condition, the refund of the amount will be processed. We will refund the payment received for your purchase,including the cost of delivery with the exception of the additional costs resulting from your choice of delivery method other than the least expensive mode of ordinary delivery we offer. We will credit you within a maximum period of 14 calendar days from the time you exercise your right of withdrawal. Until we have received the goods we will be able to withhold the refund.
In case of return of products with gift or promotion,full return (full pack or item + gift) will be mandatory to proceed with the refund.